Metro riders could receive refunds for extended delays under a plan endorsed by a Metro Board committee Thursday.
Members of Metro’s Safety and Service Delivery Committee advanced the “Rush Hour Promise” proposal as a way to potentially win back riders and bring new accountability operators.
Under the plan, Metro riders would get a full fare credit back onto their SmarTrip Cards if they experience a delay of 15 minutes or more during rush hour. Rail riders would get the credit immediately, while bus riders would have to fill out a request form. (The request form can be filled out via a smartphone.)
Riders must have a registered SmarTrip Card to get the refund, and the refunds would not apply to delays resulting from previously announced track work.
The full Metro Board is expected to vote on the measure at its Jan. 25 meeting, and the refund plan could go into effect as soon as Jan. 26.
Would you use Metro more if you got a refund on a delayed trip?
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