Metro said it automatically refunded fares to more than 1,000 riders who endured long service delays Monday, a first test in its new “Rush Hour Promise” program.
Metro said 1,073 rail riders were impacted by delays of more than 15 minutes, representing 0.2 percent of customers. Those riders with registered SmarTrip cards got automatic fare refunds under the “Rush Hour Promise” program that began last Friday.
According to Metro, 90.2 percent of all rail riders arrived at their destinations on time, while 96.9 percent arrived within five minutes of their expected time.
The “Rush Hour Promise” program was approved by the Metro board on Jan. 25 as a way to keep Metro more accountable for service delays. The program allows for refunds of delayed trips during peak times, with the exception of major emergencies or previously announced delays for track work.